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Contact us: information and advice - Benoit Chocolats

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Calissons

Calissons

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Traditional calissons from...

starting at €19.00 ^VAT

Traditional calissons from Aix en Provence

at home by courrier in shop

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From 90€

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or pick up in store

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Awarded in France

& internationally

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Order Taking

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Can I place an order by phone or email ?

For logistical reasons, you are advised to order directly online and not by email or telephone. If you have any problems, please contact customer service from Monday to Friday (10am-5pm) on 0189334947.

How can I pay for my order?

You can pay by credit card: Visa, Mastercard, American Express.

Is my payment secure?

Yes, all information collected is encrypted using the highest level of security available today. Your credit card number is not stored.

Has my order been processed?

When you have placed your order, a confirmation e-mail is sent directly to your e-mail address registered on the site. Make sure you have access to this email address.
This message may take several minutes to arrive in your mailbox.

My order is a gift. Can I add a personal message?

Yes, this can be done on request. You must specify this at the time of your order.

I made a mistake in the recipient's address or in my order. What can I do ?

You can follow the status of your order in "My account". If the order has not yet been validated by Benoit Chocolats, you can contact our customer service department at boutique@benoitchocolats.com to request a modification.

Do I have to create an account to place an order ?

Yes, we need your exact contact details to process your order.

Where can I find my invoice?

Due to the many gifts offered from our site, we do not enclose the invoice with the parcel (unless specifically requested). You can find your invoice directly in "My account".
Please note that the order summary e-mail can also be used as an invoice (mentioning VAT, address, etc.).

I can't finalise my payment on the bank's page?

The European regulation guaranteeing the security of payments now requires that all online payments be validated by your bank's mobile application. To finalise payments, keep your smartphone close by to validate your payment, your application will ask you for a confirmation of the payment.

I want to place a large order for my company. Can I go through the site ?

We have a dedicated service for companies. Please contact us directly at contact@benoitchocolats.com

I have forgotten my password to access "My Account".

If you have lost or forgotten your password, go to "Sign in", "Login" and then "Forgot your password". Then enter your email address. You will receive an e-mail with a link to reset a new password.

Delivery

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Do you deliver abroad ?

No. We deliver to France and the European Union.

Is it possible to collect in the shop ?

Yes, it is. You can order on our website and choose to pick up your order in a shop. Please note that we have 3 shops, one in Paris and two in Angers.
You can pick up your order only after having received confirmation by email that it is available in shop and according to the hours provided for this purpose.
Any order requested in shop, without having received the confirmation, cannot be delivered.

Is it possible to dispatch some of the chocolates noted as "shop collection" in exceptional circumstances ?

No. All our chocolates marked as "shop collection" can only be collected on site. This means that they are too fragile to be sent. We invite you to reserve them on the website to save time in the shop and to come and collect them directly, or send someone to collect them.

How long does it take for my order to be shipped ?

Once the bank has authorised your order online, we receive validation of your payment and then register your order, which will be confirmed to you by email.
Your order is delivered within 2 to 5 working days depending on the season. This period may be extended as the holidays approach.

What happens if the recipient of my order is absent at the time of delivery ?

For Chronopost: Delivery requires the presence of the recipient, who must sign a receipt. The recipient receives a text message to inform them of the delivery time, with the possibility of modifying the appointment within a certain response time.
In case of absence, a notice of availability is left in the recipient's mailbox.
If there is no response, the delivery is considered to have been made. The package will not be presented a second time. An e-mail is then sent to the sender to inform him/her.

Do you accept returns?

We do not accept any exchanges or refunds due to the perishable value of our products which require specific conservation and cannot be remarketed.

Our products

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I run a business and would like to offer Caramandes, is this possible ?

Yes, just contact us at contact@benoitchocolats.com. We will send you all the formalities to become an authorised retailer.

Can I order directly from retailers from this site ?

No. We only offer products that are available in our shops. You have to contact the seller directly.

What is the best-before date for chocolates?

Our chocolates can be kept for 1 month and our Caramandes for 2 months.

How do we know which allergens are in each product?

Each product sheet lists the allergens present in "products and allergens".

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