F.A.Q
FAQ
Order Taking
No, no orders will be accepted outside our site.
You can pay by credit card: Visa, Mastercard, American Express.
Yes, all information collected is encrypted using the highest level of security available today. Your credit card number is not stored.
When you have placed your order, a confirmation e-mail is sent directly to your e-mail address registered on the site. Make sure you have access to this email address.
This message may take several minutes to arrive in your mailbox.
Yes, this can be done on request. You must specify this at the time of your order.
You can follow the status of your order in "My account". If the order has not yet been validated by Benoit Chocolats, you can contact our customer service department at boutique@benoitchocolats.com to request a modification.
Yes, we need your exact contact details to process your order.
Due to the many gifts offered from our site, we do not enclose the invoice with the parcel (unless specifically requested). You can find your invoice directly in "My account".
Please note that the order summary e-mail can also be used as an invoice (mentioning VAT, address, etc.).
We have a dedicated service for companies. Please contact us directly at contact@benoitchocolats.com
If you have lost or forgotten your password, go to "Sign in", "Login" and then "Forgot your password". Then enter your email address. You will receive an e-mail with a link to reset a new password.
Delivery
No. We deliver to France and the European Union.
Yes, it is. You can order on our website and choose to pick up your order in a shop. Please note that we have 3 shops, one in Paris and two in Angers.
You can pick up your order only after having received confirmation by email that it is available in shop and according to the hours provided for this purpose.
Any order requested in shop, without having received the confirmation, cannot be delivered.
No. All our chocolates marked as "shop collection" can only be collected on site. This means that they are too fragile to be sent. We invite you to reserve them on the website to save time in the shop and to come and collect them directly, or send someone to collect them.
Once the bank has authorised your order online, we receive validation of your payment and then register your order, which will be confirmed to you by email.
Your order is delivered within 2 to 5 working days depending on the season. This period may be extended as the holidays approach.
For Chronopost: Delivery requires the presence of the recipient, who must sign a receipt. The recipient receives a text message to inform them of the delivery time, with the possibility of modifying the appointment within a certain response time.
In case of absence, a notice of availability is left in the recipient's mailbox.
If there is no response, the delivery is considered to have been made. The package will not be presented a second time. An e-mail is then sent to the sender to inform him/her.
We do not accept any exchanges or refunds due to the perishable value of our products which require specific conservation and cannot be remarketed.
Our products
Yes, just contact us at boutique@gmail.com. We will send you all the formalities to become an authorised retailer.
No. We only offer products that are available in our shops. You have to contact the seller directly.